Wrong count, wrong color?
It happens. Here is the quickest fix for each case. All returns and replacements go through your order page at our partner store.
| If this happened | Do this |
|---|---|
| The box arrived damaged | Open your order page at the partner store and choose a replacement or refund. A photo helps. |
| A piece is missing | Report it from the order page. If you would like us to know as well, write to us and we will pass it to our quality team. |
| I ordered the wrong count | Unopened sets can be returned from the order page within the store's return window. Then order the right size. |
| The party was cancelled | The same route: an unopened box goes back through the order page. |
| I have a question the store cannot answer | Write to us. We know the products best and will reply. |
Still stuck? contact@shemira.pages.dev